Having a well designed website that's fully integrated with your CRM and CMS is the foundation to delivering a successful online experience for your customers. However, customers are becoming more digitally savvy and expect 'Amazon like' self service capabilities relating to, for example, paying their council tax, claiming benefits, paying rent and much more. And they want to be able to do all this at any time of day on any type of device.
Offering an effective online self service solution doesn't have to be daunting. As a recognised G-Cloud 6 & 7 supplier, we've worked with many public sector organisations to deliver fully integrated CMS solutions that not only allow customers to do more online but optimises the latest in marketing automation and personalisation to deliver a truly unique self service experience.