Support

Supporting you at every stage of the project and beyond

Once the job of testing and populating your new solution with great content is completed on a test environment, you'll be keen to go live. Our team are very hands on in supporting  through this process and have (of course) helped make numerous solutions live over the years. We know the tasks required to ensure the transition is smooth and we’ll have been planning it on our weekly calls well in advance of the date.

As with testing, you'll remain connected to the team via our support portal, using ‘phone and mail ensuring instant responses if required.

After the excitement of delivering the main project, our customers often then look to Unified for on-going support, whether this be simply a place to turn to when their own resources are stretched or to move onto further phases with us of realising their full digital potential.

We offer a very flexible, open, transparent and easy to manage support arrangement from which customers can draw down any of the range of services that Unified Digital Solutions offer.

Focus

Training

Project

Council for Licensed Conveyancers

Memberships Associations, Legal Insurance Finance, Kentico, Website development, System integration, Website design, Digital development, Responsive website

Blog post

Getting online support has never been easier with Us.

Project

Mineral Products Association

Memberships Associations, Commercial, Kentico, Website development, Content management systems, Website design, Responsive website

Blog post

Kanban and how it helps our customer support